Reporting solution aggregates metrics for telco's online offerings
Tracking performance metrics for a diverse portfolio of online products was proving difficult for this major telco. Customer, product, revenue and infrastructure performance data was collected in multiple formats and resided in disparate repositories.
After the success of an initial proof of concept to aggregate data, measure against baseline metrics and deliver via a web based self-service portal, BDT progressively rolled out the solution to the complete product suite, managing some 600 metrics in total.