A major bank was planning to release a new online offering targeted at the SME market. The product was a new concept created by a third party and as such exposed the bank to a number of risks.
BDT undertook and independent review of the functional, usability and technical aspects of the application, making a number of recommendations to be addressed prior to product launch.
A significant increase in workload from a major contract win led this debt collection agency to seek a solution that would automate and optimise their collection process.
BDT’s solution integrated the electronic receipt of client debtors with an automated workflow that triggered actions based on time/and or debt status. Detailed reporting and integration with client systems ensured visibility of the process for both the agency and client.
After the success of the initial project, debtor feeds from all the agency’s clients were progressively migrated to the solution.